Self-Care Solutions™ for Hospitals and Health Systems
Strengthen Leadership Qualities and Effective Communication Thereby Improving Employee and Patient Satisfaction!
Given the competitive market and an increased push in provider accountability and quality, there is no question that your organization is looking at patient satisfaction scores. When improvement is needed, identifying industry trends and best practices is a powerful strategy for improvement.
The Institute of Medicine has six characteristics of quality healthcare: that it is safe, equitable, evidence based, timely, efficient and patient centered. These characteristics are influenced by appropriate behavior on the part of the healthcare workers and care providers. Press Ganey Associates, Inc.,The Leader in Health Care Performance Improvement, reports that there is a direct correlation between employee satisfaction and patient satisfaction.
Maintaining a culture of service excellence where employees and providers incorporate B1 Self-Care Solutions™ brings forth both employee satisfaction and patient satisfaction. B1 Community Self-Care Solutions™ for Hospitals and Health Systems are interactive “Human Capital” development programs. “Self-Care so You Can Care” translates to improved relationships with your employees and your patients, your customers.
Employees know what is expected of them and many Customer Satisfaction Programs address what to say and how to say it. Patient Satisfaction however is built on more than just a smile and polite responses. Patient Satisfaction happens when patients feel that they have truly been heard, and when care providers have the skills to manage each situation.
Employees can learn how to be “present” for patients and follow through with appropriate behaviors as they improve their own wellbeing with lifestyle changes and learn self awareness techniques that build confidence by improving decision making and problem solving skills
We have a menu of Virtual telephone Group Classes, Weekend and Weeklong Leadership Retreats (On site and Off-site), and Programs with Continuing Education Credits for Nurses.
These programs allow participants to engage in workshops that teach strategies in order to develop leadership qualities and effective communication skills while allowing participants to engage in some easily applied self-care modalities. During the program participants will learn these strategies as they participate in yoga, meditation/relaxation response, reflection and coaching workshops! This program teaches skills that individuals can employ for themselves and in working with others.
Five Key Solutions explored during the programs include:
- Self Awareness to develop leadership by enhancing your decision making abilities and problem solving skills.
- Emotional Responsibility to enable people to effectively communicate with peers and patients.
- Healthy Foundation to lower stress by balancing rest, activity, nourishing and cleansing.
- Self Assessment as a starting point to make healthy changes
- Metabolic Health that influences and is influenced by lifestyle.
Coaching skills and language are valuable communication tools and increases the team ability to work together and move beyond conflict faster. Yoga and meditation have valuable benefits including reducing stress, improving medical conditions, lifting mood, easing depression, and many more. Throughout the programs easy take-aways will be taught so participants can fully engage these techniques back in the workplace.
B1 Self-Care Solutions Hospital/Health System Programs:
- Customized 2-3 day retreats (on or off-site) for your leadership team and/or nurse leaders.
- 8 Continuing Education Credit Program for Nurses weekly by telephone, weekly in Lunch and Learns, or on-site and off-site retreats.
- Telephone Coaching Classes for specific departments or specific time, i.e. for improved communications for JCAHO preparation visits.
- Self-Care so You Can Care Week at your hospital with demonstrations and learning kiosks and classes.
- Professional Development Coaching for your key staff weekly by telephone, or on site 1 or 2 days a month.
- B1 Health Coaching Training Program to establish on-site Health Coaching for improving quality communications or installing Nurse Pillar Program.
- Consulting for on-site B1 Self-Care Solutions™ ongoing classes incorporating community resources.
B1 Community is able to bring the B1 Self-Care Solutions™ program to a variety of settings. We are also able to deliver these services as part of your company’s retreats or conferences. Our staff will tailor a program to suit your needs. Please contact us for more information and for pricing at info@b1community.com or call 877-777-2010. We are eager to arrange a Self-Care Solutions™ program for your staff or group.
